Abstract
Gathering family perspectives provides first-hand information on the interventions and emotional labor of family support workers as well as by other health and social service professionals in Tower Hamlets. It allows a focus on families and children, their social and emotional difficulties at home and in the community, and an examination of how welfare needs are better addressed through sustained social and emotional support. It provides first-hand accounts of interventions that have been made by family support workers, in people’s own words and in their own experiences. This is crucial to gain a clear picture of what the family support service does, the techniques of emotional labor that are employed, and the ways in which workers interact and intervene with families. It is crucial to look at the ways in which semi-professional family support workers and professional social workers engage and modify the emotions of families that are at the sharp end of poverty, racism, and social exclusion.
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Gray, B. (2012). Emotions in Frontline Social Care. In: Face to Face with Emotions in Health and Social Care. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-3402-3_9
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DOI: https://doi.org/10.1007/978-1-4614-3402-3_9
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