Abstract
Practitioners and academics around the world increasingly talk about e-government success and how important it is to understand this concept for better evaluating current government IT efforts. For this book e-government success is represented by the achievement of the initiatives’ stated goals, but not only in terms of activities, but also in terms of processes, outputs, and outcomes, which together represent a much broader set of success measures. Therefore, in order to truly comprehend e-government success, it is necessary first to understand what e-government is and what its success measures and success factors are. This chapter starts with a review of e-government conceptualizations and proposes a comprehensive definition of this phenomenon to be used in theory and practice.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsAuthor information
Authors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer Science+Business Media New York
About this chapter
Cite this chapter
Gil-Garcia, J.R. (2012). Electronic Government Success: Definition, Measures, and Factors. In: Enacting Electronic Government Success. Integrated Series in Information Systems, vol 31. Springer, Boston, MA. https://doi.org/10.1007/978-1-4614-2015-6_1
Download citation
DOI: https://doi.org/10.1007/978-1-4614-2015-6_1
Published:
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4614-2014-9
Online ISBN: 978-1-4614-2015-6
eBook Packages: Computer ScienceComputer Science (R0)