Electronic Government Success: Definition, Measures, and Factors

Abstract

Practitioners and academics around the world increasingly talk about e-government success and how important it is to understand this concept for better evaluating current government IT efforts. For this book e-government success is represented by the achievement of the initiatives’ stated goals, but not only in terms of activities, but also in terms of processes, outputs, and outcomes, which together represent a much broader set of success measures. Therefore, in order to truly comprehend e-government success, it is necessary first to understand what e-government is and what its success measures and success factors are. This chapter starts with a review of e-government conceptualizations and proposes a comprehensive definition of this phenomenon to be used in theory and practice.