Abstract
Social networking systems and other online collaborative technologies are shaping the daily habits of knowledge workers. These technologies connect knowledge workers to their online personal networks for information exchange, informal learning, and social support. From an evaluation of policies and technical infrastructures of over 50 organizations, a composite set of three profiles was created that reflect prevailing organizational stances towards the use of online personal networks. Examining these profiles by marrying the lenses of learning theory and operational necessity highlights the role of informal learning and provides insight into organizations seeking to find value-adding advantages to social media use by their employees.
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Acknowledgements
The authors would like to thank the members of the Summer 2010 MBA class in the Management of Information Systems with particular thanks to Jessica Dickens, Cherian Thomas, Angel Georgiev, Lindsay Longobardi, Jonathon Vroman, and Karlie Herbert for their analysis and comments.
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Gurzick, D., White, K.F. (2013). Online Personal Networks of Knowledge Workers in Computer-Supported Collaborative Learning. In: Goggins, S., Jahnke, I., Wulf, V. (eds) Computer-Supported Collaborative Learning at the Workplace. Computer-Supported Collaborative Learning Series, vol 14. Springer, Boston, MA. https://doi.org/10.1007/978-1-4614-1740-8_11
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