Charging Ahead: An Exploratory Study of Financial Decision-Making among Millennial Consumers

Part of the International Series on Consumer Science book series (ISCS)


Evidence suggests that members of Generation Y, or “Millennials,” have weaker financial management skills than other generations. In this chapter, we seek to extend our understanding of Millennials’ financial decisions. We present findings from a qualitative study that explores the reactions of Millennial consumers to typical credit card scenarios, such as whether to accept a new credit card offer or to pay off an outstanding balance. We find that Millennials rely on simple decision heuristics when making financial decisions, have limited understanding of financial and credit principles, and often struggle with self-control in spending.


Credit Card Financial Literacy Credit Score Financial Knowledge Credit Term 
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Copyright information

© Springer Science+Business Media, LLC 2011

Authors and Affiliations

  1. 1.Marketing DepartmentThe George Washington University School of BusinessWashingtonUSA

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