Abstract
People and computers think differently, and it is with the proper blending of the differing styles that quality decisions occur. Computers are at their best with routine, repetitive tasks. People are at their best with tasks that involve change. When presented routine, repetitive tasks, people at first improve performance skills as they gain experience. But then they become less accurate and less thorough as further repetition produces boredom.
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You’d think they’d take this fool machine And pull it out to sell it. It never does quite what we want But only what we tell it.
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© 1984 Springer-Verlag New York Inc.
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Sanders, B.D. (1984). The Natural Incompatibility of Manager and Machine. In: Computer Confidence. Springer Books on Professional Computing. Springer, New York, NY. https://doi.org/10.1007/978-1-4613-8257-7_2
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DOI: https://doi.org/10.1007/978-1-4613-8257-7_2
Publisher Name: Springer, New York, NY
Print ISBN: 978-0-387-90917-2
Online ISBN: 978-1-4613-8257-7
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