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Office Efficiency, Effectiveness, and Productivity

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Part of the Applications of Modern Technology in Business book series (AMTB)


Integrated office systems can have a positive impact on efficiency, effectiveness, and productivity in the office. However, to determine the desired impact, design the correspondingly appropriate system, and evaluate its effects, it is necessary to have a clear understanding of these concepts. Put briefly, office systems can impact the following:

  1. (1)

    Efficiency. Systems can (a) reduce inputs into the office such as costs of labor, materials, services, etc., or (b) result in greater output (with the same or less input) such as more sales, contracts negotiated, accounts processed, etc.

  2. (2)

    Internal Efficiency. Systems can reduce the inputs which are internal to the office. Examples are less time spent scheduling, filing, waiting for work, looking for information, filling out forms, etc.

  3. (3)

    Effectiveness. Systems can improve the quality of the products of office work. Examples are improved service to customers, better management reports, more effective products, more revenue, etc.

  4. (4)

    Productivity. Systems can improve the overall ratio between input and output in the office, by improving the quantity or quality of the products of office work using, in general, the same or less input resources.


  • Organizational Performance
  • Office Work
  • Office System
  • Pretax Income
  • Pilot System

These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

The vendor tells us that we’ve doubled our productivity because we doubled the number of memos and reports we can generate in a week. Somehow it just doesn’t feel right… (Anon)

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© 1982 Plenum Press, New York

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Tapscott, D. (1982). Office Efficiency, Effectiveness, and Productivity. In: Office Automation. Applications of Modern Technology in Business. Springer, Boston, MA.

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  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-0-306-41973-7

  • Online ISBN: 978-1-4613-2489-8

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