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The Customer Service Cycle

  • Warren Blanding
Chapter

Abstract

Customer service has often been labeled a “reactive” function in the company. An inquiry is received, an order is placed for products or services, a complaint registered—and customer service reacts. It’s a randomized world, and customer service people themselves see their job as mainly concerned with putting out fires.

Keywords

Customer Service Line Item Order Cycle Practical Handbook Customer Service Representative 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© International Thomson Transport Press 1989

Authors and Affiliations

  • Warren Blanding

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