The Customer Service Cycle

  • Warren Blanding
Chapter

Abstract

Customer service has often been labeled a “reactive” function in the company. An inquiry is received, an order is placed for products or services, a complaint registered—and customer service reacts. It’s a randomized world, and customer service people themselves see their job as mainly concerned with putting out fires.

Keywords

Transportation 

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Copyright information

© International Thomson Transport Press 1989

Authors and Affiliations

  • Warren Blanding

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