Implementing Network Management in a Multi-Vendor Environment — A User Perspective

  • Paul J. Sallustio

Abstract

A technique is described which utilizes a trouble reporting database to provide the statistics to manage networks on a long term basis. The approach can be applied to existing multi-vendor networks and it forms a uniform way of measuring a “quality of service” the end user sees. It also allows the telecommunications organization a cost effective way to provide services and utilize its resources.

Keywords

Trouble Rate Trouble Report Spare Part Inventory Major Outage Private Line 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

  1. 1.
    Bell Laboratories Technical Staff, Section 17.5 Customer Attitude Measurements-long term trends of Chapter 17, in: “Engineering and Operations in the Bell System,” Western Electric Company, Indianapolis (1977).Google Scholar
  2. 2.
    CCITT, “Document AP VIII - 33E or COM II - R23 Recommendation E.421 Service Quality Observations on a Statistical Basis,”Geneva (1984).Google Scholar
  3. 3.
    D.A. Stamper, Keeping Users Informed Section of CS40-250-101, in: “Data Pro Management of Data Communications,” McGraw Hill, Delran (1986).Google Scholar
  4. 4.
    J. Martin, Mean Time to Repair section of Chapter 28, in: “Telecommunications and the Computer,” Prentice Hall, Englewood Cliffs (1976).Google Scholar
  5. 5.
    G. Hartwig, Network control: Managing the data environment, section of Part 6, in: “Practical Applications of Data Communications,” H. R. Karp, ed., McGraw Hill, New York (1980).Google Scholar

Copyright information

© Plenum Press, New York 1990

Authors and Affiliations

  • Paul J. Sallustio
    • 1
  1. 1.Con EdisonNew YorkUSA

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