Implementing Network Management in a Multi-Vendor Environment — A User Perspective
A technique is described which utilizes a trouble reporting database to provide the statistics to manage networks on a long term basis. The approach can be applied to existing multi-vendor networks and it forms a uniform way of measuring a “quality of service” the end user sees. It also allows the telecommunications organization a cost effective way to provide services and utilize its resources.
KeywordsTrouble Rate Trouble Report Spare Part Inventory Major Outage Private Line
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