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The Integration of Human and Machine Intelligence in Network Management and Control

  • George J. Boggs
  • Marc A. Sullivan

Abstract

In the past, network management functions like switching and customer contact have been handled exclusively either by machines or by humans. The introduction of intelligent technologies will change this situation. Intelligent systems sometimes fail to solve unforeseen or highly complex problems, and human intervention will be required. In addition, network management systems may filter data which is critical to human performance. This demands that the humans and machines be tightly coupled, or integrated, if maximum system performance is expected. This paper discusses some of the human factors issues that must be resolved in the context of a single network function — trouble diagnosis. The development of network management simulators is recommended to solve some of the human factors issues that are discussed.

Keywords

Human Factor Network Management Network Operation Human Diagnostician Network Management System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Plenum Press, New York 1990

Authors and Affiliations

  • George J. Boggs
    • 1
  • Marc A. Sullivan
    • 2
  1. 1.Science and TechnologyAmeritech ServicesRolling MeadowsUSA
  2. 2.Network Architecture and Services LaboratoryGTE Laboratories IncorporatedWalthamUSA

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