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About Faults, Errors, and Other Dangerous Things

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Human Interaction with Complex Systems

Part of the book series: The Kluwer International Series in Engineering and Computer Science ((SECS,volume 372))

Abstract

In this paper the traditional paradigm for learning and training of operators in complex systems is discussed and criticized. There is a strong influence (the doctrine of ‘mental logic’) coming from research carried out in artificial intelligence (AI). The most well known arguments against the Al-approach are presented and discussed in relation to expertise, intuition and implicit knowledge. The importance of faults and errors are discussed in the context of a new metaphor for cognitive structures to describe expertise, and how knowledge about unsuccessful behaviour influences the actual decisions.

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Authors and Affiliations

  1. Work and Organizational Psychology Unit, Swiss Federal Institute of Technology (ETH), Nelkenstrasse 11, CH-8092, Zürich, Switzerland

    Matthias Rauterberg

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  1. Matthias Rauterberg
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© 1996 Kluwer Academic Publishers

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Rauterberg, M. (1996). About Faults, Errors, and Other Dangerous Things. In: Human Interaction with Complex Systems. The Kluwer International Series in Engineering and Computer Science, vol 372. Springer, Boston, MA. https://doi.org/10.1007/978-1-4613-1447-9_20

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  • DOI: https://doi.org/10.1007/978-1-4613-1447-9_20

  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-1-4612-8630-1

  • Online ISBN: 978-1-4613-1447-9

  • eBook Packages: Springer Book Archive

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