Abstract
The benefit gained from applying information systems to quality assurance and quality improvement depends on the capabilities of the information system and the leadership of the health care organization. Understanding the strengths and limitations of information systems in managing health care quality is critical. The sophistication and content of the information infrastructure matters, but the vital ingredient of success is an explicit vision of quality priorities shared by as many employees as possible. Once such direction is established, examination of data flow within the organization will identify opportunities to reach quality goals. Not infrequently, such analysis leads to improvements in the information system as well.
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Hammond, K.W. (1996). Using Information Systems to Improve Quality of Care. In: Mental Health Computing. Computers and Medicine. Springer, New York, NY. https://doi.org/10.1007/978-1-4612-2352-8_12
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DOI: https://doi.org/10.1007/978-1-4612-2352-8_12
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