ISO 9000-3 pp 143-147 | Cite as

Measurement, Rules, and Tools

  • Raymond Kehoe
  • Alka Jarvis


Engineering management should be a closed-loop process where measurements are taken to determine the quality of the products and processes used to create or manage those products. The guideline states that product measurement is based upon purchaser/customer feedback and a need to capture and use those measurements for product improvement. The guideline suggests that process measurement is used to determine whether schedule milestones are being met and whether the by-products of the process are meeting their quality goals. The guideline points out that for measurements to be useful, an organization needs to identify the current level of performance, improvement goals, measurement data to be collected, and actions to be taken based on measuring data against goals.




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Copyright information

© Springer Science+Business Media New York 1996

Authors and Affiliations

  • Raymond Kehoe
    • 1
  • Alka Jarvis
    • 2
  1. 1.San JoseUSA
  2. 2.Palo AltoUSA

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