Abstract
While the field of accessibility of websites, software, and apps has primarily dealt with the technical aspects of the products themselves, inclusion deals with the experience of people using these technology products as part of their lives. Inclusion means that the widest range of users are able to have an experience with the product that helps them to be part of society and commerce. This chapter discusses the inclusion of people from a variety of marginalized groups, on the internet and web, in employment, and in the development of commercial web and app products. It covers some of the history of disability inclusion, and how changes in user and employee expectations, and changes in technology, will impact inclusion for people with disabilities going forward.
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Shelly, C.C. (2019). Inclusion. In: Yesilada, Y., Harper, S. (eds) Web Accessibility. Human–Computer Interaction Series. Springer, London. https://doi.org/10.1007/978-1-4471-7440-0_17
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