Business Model Approach to Public Service Innovation

  • Tony KatsigiannisEmail author
  • Renu Agarwal
  • Kai Jin


The operating environment of the public sector has undergone a fundamental shift towards a more competitive nature. As these changes accelerate, they are exerting considerable pressure on the government in terms of rising costs and ever-increasing need for innovative service offerings. In order to shed light on these contemporary challenges, this chapter will review and analyse a number of innovative service delivery modes observed in practice, including joint ventures with the private and not-for-profit sectors, public private partnerships, contracting out, franchising, and the use of social bonds and collaborative services. By presenting a new ‘business model’ designed specifically for decision makers in the public sector, this chapter will equip the readers with the means to better understand and manage public service innovations in the increasingly challenging environment.


Business model innovation Innovative modes of service delivery Service innovation Collaborative partnerships 


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Copyright information

© Springer-Verlag London 2015

Authors and Affiliations

  1. 1.Institute of Public Administration of AustraliaBelconnenAustralia
  2. 2.University of Technology SydneyUTS Business SchoolUltimoAustralia

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