Abstract
Humans work within systems in a particular setting or environment. As such, there are numerous factors governing performance, outcomes and risk, with the operational elements often termed 'human factors', 'system factors' and 'environmental factors'. In this Chapter we concentrate on risk and its relationship with these principal factors, and the evaluation of these.
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Acknowledgements
The authors would like to thank Medical Insurance Group Australia (MIGA) for their help and assistance in providing some thoughts and data from their claims research from their novel efforts in developing interactive risk management programs (IRM) for their members.
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Thomas, M., Phillips, I.C., Coventry, B.J. (2014). Risk Management and Human Factors. In: Coventry, B. (eds) General Surgery Risk Reduction. Surgery: Complications, Risks and Consequences. Springer, London. https://doi.org/10.1007/978-1-4471-5391-7_9
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