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The Impact of New Technologies in Organisations

  • Áurea Anguera de Sojo
Chapter

Abstract

In the last 30 years of the twentieth century and during the first years of the current one, most of organisations have been incorporating the so-called new information technologies to its processes and management methods. The incorporation of these technologies has caused deep changes in organisations, changes that appear to take place from outside to inside. The arrival of the digital economy represented for companies a new and growing business area, represented by the Internet, which broke new ground and new ways of relating to the environment, from the point of view of both suppliers and its relationships with other organisations, and from the standpoint of relationship with customers.

Keywords

Human Resource Information System Human Resource Management Customer Relationship Management Relationship Marketing 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag London 2014

Authors and Affiliations

  1. 1. Informatics and Law DepartmentUniversidad Politécnica de Madrid (UPM)MadridSpain

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