Advertisement

Systematic Improvement of IT Processes: Application of CMMI.DEV in Implementation of ERP

  • M. Grijalvo Martín
  • A. Ocampo Aguirre
  • Ana M. Vargas
Conference paper

Abstract

This article presents and analyzes the experience of a IT European multinational company in the analysis, evaluation and improvement of internal processes of implementation of ERP tools, taking as a reference model of good practice CMMI.DEV within their management system quality. A model but is intended for software developers and the company activities are the parameterization of ERP, provides a proven methodology to maintain, among other things, the baseline and carry out the “monitoring and configuration control so the interaction between information (requirements), configuration (current status and evolution of software) and documentation (of support and revisions) can be managed effectively and the concordance of states throughout all the ERP implementation project. This work has also allowed the analysis of the model itself what has a disciplined approach for improvement based on a set of progressive steps also apply to the certification process and what contrasts with the methodologies proposed by other sectorial quality models based on the ISO 9000.

Keywords

Implementation of ERP CMMI Sectorial quality standards 

References

  1. Atos, Ita, Tid, Andago. Análisis de estándares de certificación de madurez del proceso de desarrollo. Proyecto Vulcano, Forja de proyectos software de calidad. Entregable D5. España. 2006Google Scholar
  2. Camison C, Cruz S, Gonzalez T (2007) Gestión de la calidad: Conceptos, enfoques, modelos y sistemas. Pearson Educación, MadridGoogle Scholar
  3. Chrissis, Konrad, Shrum CMMI.DEV versión 1.2. Software Engineering Institute, SEI. 2006 Google Scholar
  4. Duran A (2005) Análisis del proceso de elaboración e implantación de instrumentos de Res- ponsabilidad Social Corporativa. PhD. Universidad Carlos III. MadridGoogle Scholar
  5. Fortuna RM (1991) El imperativo de la calidad. En Grupo de Consultoría de Mejora de la Ca-lidad de Ernest & Young. Calidad Total. Una guía para directivos de los años 90. Capítulo 1. 3ª Ed. Tecnologías de Gerencia y Producción. MadridGoogle Scholar
  6. Galgano A (1993) Calidad Total. Díaz de Santos. MadridGoogle Scholar
  7. Grijalvo M, Prida B (2005) La implantación de las normas EN 9100 y el Esquema de Certifi- cación “Other Party” en España. DYNA, Nov, pp 37–41Google Scholar
  8. Langelwalter G (2000) Enterprise resource planning and beyond: integrating your entire organization. St Lucie Press, Boca RatónGoogle Scholar
  9. Martínez I (2004) Principales consecuencias de la implantación del Esquema de Certificación Aerospacial. Final Project. School of Engineering. University Carlos III. Leganés. MadridGoogle Scholar
  10. Nanda V (2005) ISO 9001:2000. Lograr la conformidad y la mejora continua en empresas de desarrollo de software. AENOR. MadridGoogle Scholar
  11. Peerstone Reseach (2004) ERP ROI: Myth or Reality. A Peerstone Research Report, Peerstone Research, accesible en la red en la dirección http://216.197.101.108/pdfs/
  12. Prida B, Grijalvo M (2008) The socio-technical approach to work organization. An essential element in quality management systems. Total Qual Manage Bus Excellence 19(4):343–352Google Scholar
  13. Umble EJ, Haft RR, Umble MM (2003) Enterprise resource planning: implementation procedures and critical success factors. Eur J Oper Res 146:241–257CrossRefMATHGoogle Scholar

Copyright information

© Springer-Verlag London 2014

Authors and Affiliations

  • M. Grijalvo Martín
    • 1
  • A. Ocampo Aguirre
    • 1
  • Ana M. Vargas
    • 1
  1. 1.Escuela Técnica Superior de Ingenieros IndustrialesCalle de José Gutierrez AbascalMadridSpain

Personalised recommendations