Prioritization of Supply Chain Performance Measurement Factors by a Fuzzy Multi-criteria Approach

Part of the Springer Series in Advanced Manufacturing book series (SSAM)


Measurement of supply chain performance is an important issue to identify success, to understand processes, to figure out problems and where improvements are possible as well as provide facts for decision-making. Using classical performance measurement techniques, it may not be possible to incorporate judgments of decision makers comprehensively. Hence, we propose a fuzzy multi-criteria evaluation method for this purpose in the framework of supply chain performance measurement. Fuzzy DEMATEL is used to prioritize the performance measurement criteria of supply chain. We also present a sensitivity analysis using different linguistic scales.


Supply chain  Performance measurement Fuzzy sets  DEMATEL method Linguistic scale 


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Copyright information

© Springer-Verlag London 2014

Authors and Affiliations

  1. 1.Department of Industrial EngineeringIstanbul Technical UniversityİstanbulTurkey

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