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Behavioral OM Experiments: Critical Inquiry Reawakening Practical Issues in Research

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Behavioral Issues in Operations Management

Abstract

Behavioural Operations Management is a multi-disciplinary branch of OM that explicitly considers the effects of human behaviour on process and system dynamics, influenced by cognitive biases and limitations, social preferences and perceptions of cultural norms. Conversely this domain also concerns itself with the effect of process and system dynamics on human behaviour, hence viewing human behaviour as critical in not only its direct and moderating effects but also in its mediating role between operating policy change and connected outcomes. In this chapter we discuss insights from the various contributing research literatures, as well as an overview of theory and methods applied. We cite the most influential papers in the Behavioural Operations Management literature in our discourse.

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Notes

  1. 1.

    For contrast between references to Behavioral OR and Behavioral OM, see, respectively, popularized Wiki definitions managed by Bearden (2010) and Eckerd and Bendoly (2010).

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Authors and Affiliations

  1. Goizueta Business School, Emory University, 1300 Clifton Road NE, Atlanta, GA 30322, USA

    Elliot Bendoly

  2. Robert H. Smith School of Business, Logistics, Business and Public Policy, 3341 Van Munching Hall, College Park, MD 20742-1815, USA

    Stefanie Eckerd

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  1. Elliot Bendoly
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  2. Stefanie Eckerd
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Correspondence to Elliot Bendoly .

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  1. , Mechanics, Mathematics, & Management, Polytechnic University of Bari, viale Japigia 182, Bari, 70126, Italy

    Ilaria Giannoccaro

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Bendoly, E., Eckerd, S. (2013). Behavioral OM Experiments: Critical Inquiry Reawakening Practical Issues in Research. In: Giannoccaro, I. (eds) Behavioral Issues in Operations Management. Springer, London. https://doi.org/10.1007/978-1-4471-4878-4_1

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