The LEADS in a Caring Environment Framework: Achieve Results

  • Graham Dickson
  • Bill Tholl


No leader—certainly not you—goes into the health system to make the results worse! You, I and all health leaders envision a better future. We are always trying to improve results. That goal guides us through all the decisions and actions we take. In practical terms, much of our leadership energy goes to improving both efficiency and effectiveness [1],Chris Hodgkinson terms values as efficiency and effectiveness as “meta-values” of public service enterprises such as health, i.e., moral commitments that underpin the enterprise. Two other meta-values of health care in a universal health system such as Canada’s are equity and caring. where “Efficiency is doing things right. Effectiveness is doing the right things” [2]. This is where good leadership (doing the right things) meets good management (doing things right) to achieve results.


Valid Evidence Balance Scorecard Influencer Model Accountable Care Organization Health Leader 
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Copyright information

© Springer-Verlag London 2014

Authors and Affiliations

  • Graham Dickson
    • 1
  • Bill Tholl
    • 2
  1. 1.Royal Roads UniversityVictoriaCanada
  2. 2.Canadian Health Leadership NetworkOttawaCanada

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