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Organization Design and Management

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Orchestrating Human-Centered Design

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Abstract

In this chapter, we will uncover the difficult problem of organizational influence on HCD, and potentially the influence of HCD on organizations. Many authors have already investigated and analyzed such problem. In the human error arena, Reason (Human error, 1990) provided the famous Swiss cheese model. This model provides a macroscopic view of what it requires to prevent potential accidents by developing appropriate defenses. However, it does not tell us how the organization should be designed to manage socio-technical reliability. Kletz (2000) addressed the influence of senior management on functional risk, and its involvement in the detail of safety issues with close attention to output, costs, and even product quality.

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Notes

  1. 1.

    However, we need to acknowledge that the ASRS, a public repository of aviation safety incident/situation reports from pilots, controllers and others, is still reporting that human errors remain the main cause of aviation accidents and incidents.

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Authors and Affiliations

  1. Human-Centered Design Institute, Florida Institute of Technology, 32901, Melbourne, FL, USA

    Dr. Guy André Boy Ph.D.

  2. NASA Kennedy Space Center, Orlando, FL, USA

    Dr. Guy André Boy Ph.D.

  3. Florida Institute for Human and Machine Cognition, Pensacola, FL, USA

    Dr. Guy André Boy Ph.D.

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  1. Dr. Guy André Boy Ph.D.
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Correspondence to Guy André Boy Ph.D. .

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Boy, G. (2013). Organization Design and Management. In: Orchestrating Human-Centered Design. Springer, London. https://doi.org/10.1007/978-1-4471-4339-0_6

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  • DOI: https://doi.org/10.1007/978-1-4471-4339-0_6

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