Creativity and Rationale

Volume 20 of the series Human–Computer Interaction Series pp 223-236


Promoting Group Creativity in Upstream Requirements Engineering

  • Rosalie J. OckerAffiliated withCollege of Information Sciences and Technology, The Pennsylvania State University Email author 

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The upstream stage of requirements engineering (RE) focuses primarily on determining high-level organizational requirements. Upstream RE provides perhaps the best opportunity to instill creativity into the design process, as it is here where stakeholders figure out what to build. However, how to incorporate creativity into current RE methods remains a fundamental concern. Negative intergroup social processes, such as those associated with status differentials, ingroup bias, and majority influence, can impede group creativity and otherwise negatively impact the upstream RE process. This chapter discuses these issues and suggests how creativity can be promoted using an IBIS design rationale coupled with group support system tools intended to diminish negative social influences between (and within) stakeholder groups.


Requirements engineering Social influences Group support systems Brainstorming.