Abstract
Most manufacturers offer services, but may not use them as the basis of their competitive strategy. Researchers in the Services Marketing, Operations Management and Service Management communities have been studying the provision of such product-service offerings for over 20 years. In this chapter we illustrate the context of such service provision by manufacturers and explore how the application of existing and developing technologies (sensors, signal processing, ICT) can be used to support the effective and efficient delivery of product-centric services and how the service delivery supply chain is affected. We provide examples from the aerospace, railway and road transport sectors to consider the relevant ‘service enabling’ technologies employed in the delivery of advanced product-centric services.
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Lightfoot, H.W., Baines, T.S., Smart, P. (2012). Emerging Technology and the Service Delivery Supply Chain. In: Chan, H., Lettice, F., Durowoju, O. (eds) Decision-Making for Supply Chain Integration. Decision Engineering, vol 1. Springer, London. https://doi.org/10.1007/978-1-4471-4033-7_11
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DOI: https://doi.org/10.1007/978-1-4471-4033-7_11
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