Discussion and Concluding Remarks

Abstract

The Chapter presents a discussion about the global achievements of IPPR. The proposed method represents an original contribution in terms of the tools for supporting both BPR and NPD tasks. More specifically, it suggests modeling techniques capable to represent the functioning of a business process linking the phases to the aspects of value supplied to the user. Novel assessment metrics have been defined aimed at identifying the process bottlenecks in terms of the ratio between generated customer satisfaction and involved resources. Furthermore, original guidelines have been identified to support the user in performing new value proposition tasks oriented towards the definition of new product profiles. The tests have confirmed reliability and consistency of the feedbacks provided by IPPR. Eventually, further studies have been planned to expand the potentialities and the reliability of the methodologies, among them some are included in ongoing research activities.