Abstract
Improving the position of User-centred Design (UCD) in organizations is a challenge. Organizational culture is an influential factor affecting the successes and failures of organizational improvement efforts. There does not exist studies on the effects of organizational culture in the implementation of UCD. In addition, it is difficult to find methods and theoretical models with which to reliably and systematically analyse organizational culture in the improvement efforts. This paper presents a method with which organizational culture can be analysed in the context of UCD implementation. The method was developed by experimenting with different techniques for data gathering (surveys, interviews and workshops) in 7 organizational units in 4 software development companies. The benefits and problems related to the techniques are presented. Practical guidance for doing prospective cultural analyses is offered. Finally, recommendations for the selection of a suitable UCD implementation strategy for different culture types are outlined.
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Iivari, N., Juntunen, K., Tuikkala, I. (2004). A Method for Organizational Culture Analysis as a Basis for the Implementation of User-Centred Design into Organizations. In: O’Neill, E., Palanque, P., Johnson, P. (eds) People and Computers XVII — Designing for Society. Springer, London. https://doi.org/10.1007/978-1-4471-3754-2_8
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DOI: https://doi.org/10.1007/978-1-4471-3754-2_8
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