Abstract
This paper reports on an experiment conducted to determine whether the manner in which information is portrayed affects ambulance planning and dispatch decision making performance. Based the outcomes of a series of cognitive task analysis, deficiencies in an actual ambulance status display used for dispatch management was identified. The display was then redesigned by applying cognitive engineering principles to achieve task-to-display compatibility. The new display was then evaluated and it was found to improve dispatch decision making performance by 40%.
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Wong, W.B.L., O’Hare, D., Sallis, P.J. (1998). The Effect of Layout on Dispatch Planning and Decision Making. In: Johnson, H., Nigay, L., Roast, C. (eds) People and Computers XIII. Springer, London. https://doi.org/10.1007/978-1-4471-3605-7_14
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DOI: https://doi.org/10.1007/978-1-4471-3605-7_14
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