Abstract
With the increasing flow of email, strategies for organising email messages become more important. Research describes various strategies used for archiving and retrieving messages. Categorising these strategies is important to identify special needs, problems and solutions for users of each strategy. This study extends earlier categories by grouping users after folder usage and cleaning frequency. Conclusions are that the strategies are affected by the choice of mail tool and number of incoming messages, but no influence by the work task or position could be found. Some advice on interface design to support the different strategies is given.
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Bälter, O. (1997). Strategies for organising email. In: Thimbleby, H., O’Conaill, B., Thomas, P.J. (eds) People and Computers XII. Springer, London. https://doi.org/10.1007/978-1-4471-3601-9_2
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DOI: https://doi.org/10.1007/978-1-4471-3601-9_2
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