People and Computers XI pp 315-329
Working by Walking Around — Requirements of Flexible Interaction Management in Video-supported Collaborative Work
- Cite this paper as:
- Kristoffersen S., Rodden T. (1996) Working by Walking Around — Requirements of Flexible Interaction Management in Video-supported Collaborative Work. In: Sasse M.A., Cunningham R.J., Winder R.L. (eds) People and Computers XI. Springer, London
This paper considers the effects of video-based communication systems on individual, local mobility in the everyday, practical ‘space’ of work. The notion of video as a vehicle that transcends physical space in an unproblematic fashion is carefully considered. Previous academic research has emphasized how video can extend and enhance the working environment. We found, doing a focused ethnography in the Customer Service Centre of a large high street bank, that video, in a trade-off between ‘real’ and ‘virtual’ mobility, restricted the use of personal, workaday, physical space. Issues thus raised for the design of video-based communication systems are: physical mobility in workaday space during interactive sessions; modal and temporal switching between and within different media; articulating and supporting collaborative work with private activities; and, accommodating alternating tasks.
Keywordsvideo communication multimedia space mobility CSCW
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