User Control over Coordination Mechanisms in Office Information Systems
Effective office systems must provide support for higher level organizational coordination patterns such as activity management, task scheduling and workload distribution. Such support, however, is more difficult to achieve than the more traditional processing support because coordination patterns have a “social” dimension, which makes them complex, irregular and dynamic and hence, difficult to formalize. They are also quite vulnerable to organizational change.
KeywordsApplication Manager Office Worker Coordination Mechanism Software Agent Service Description
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