Abstract
Public transport is facing major challenges in the current economic and social climate; a considerable rise in demand for public transport and an ageing population that is mainly dependant on public transport and is increasingly in need of specialised and door-to-door services. The above challenges double when one considers the raised public awareness and the pressure from user organisations to improve the equality and quality of public transport for all.
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Acknowledgements
This research project was commissioned by London Borough of Hillingdon and Transport for London. The authors would like to thank all local participants in the project and the user research team including Murtaza Abidi, Penelope Bamford, Thomas Wade and Jennifer McCormack.
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© 2012 Springer-Verlag London
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Nickpour, F., Jordan, P.W., Dong, H. (2012). Inclusive Bus Travel: A Psychosocial Approach. In: Langdon, P., Clarkson, J., Robinson, P., Lazar, J., Heylighen, A. (eds) Designing Inclusive Systems. Springer, London. https://doi.org/10.1007/978-1-4471-2867-0_2
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DOI: https://doi.org/10.1007/978-1-4471-2867-0_2
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