Abstract
Effective symptom control is impossible without effective communication. Moreover, the success of many clinician–patient relationships depends on our ability to communicate effectively. Effective communication is about conveying information to others clearly and unambiguously. It is also about receiving the information that others are sending. In fact, communication is successful only when both the sender and the receiver understand the same information as a result of the communication (Figure 2.1).
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Zeppetella, G. (2012). Communication Skills. In: Palliative Care in Clinical Practice. Springer, London. https://doi.org/10.1007/978-1-4471-2843-4_2
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DOI: https://doi.org/10.1007/978-1-4471-2843-4_2
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