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Customer-Oriented Business Process Management: Vision and Obstacles

  • Chapter
Conquering Complexity

Abstract

The role of ERP systems is to add value to customers through efficient processing of an organization’s transactions (note that we consider transactions in a broad sense to include such events such as communication exchanges with customers and vendors) and data associated with those transactions. They also provide a platform for critical added value services and for the integration of business processes often well beyond a single organization’s borders. Difficulties arise when ERP systems become monolithic, unable to respond to changes that impact the critical interests of the ERP user. Re-engineered systems which allow strong user-driven and dynamic redesign of business processes are an important goal in today’s rapidly changing business environment. To tame the complexity of achieving this goal, we need new methods and guidelines on how to develop the necessary modules, how to fit them into legacy environments and platforms, and how to empower users to master their business needs with their help. This chapter addresses critical issues in the quest for a new generation of agile plug-and-play service oriented ERP systems.

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Notes

  1. 1.

    In economics, BRIC is a grouping acronym for the emerging markets of Brazil, Russia, India, and China.

  2. 2.

    From “Five Predictions for How BPM Will Evolve”, 2011, available at: http://www.documentmedia.com.

  3. 3.

    The jABC Developers’ Website is here: http://www.jabc.de.

  4. 4.

    The BPEL TC website is here: http://www.oasis-open.org/committees/wsbpel/.

  5. 5.

    BAPI is the SAP-specific business-level API, that describes the native business objects.

  6. 6.

    The Site for Open Source ERP examines the real reasons for failure of ERP systems here: http://www.open-source-erp-site.com/failure-of-erp.html.

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Author information

Authors and Affiliations

  1. Chair Service and Software Engineering, University of Potsdam, Potsdam, Germany

    Tiziana Margaria

  2. TU Dortmund, Dortmund, Germany

    Steve Boßelmann & Markus Doedt

  3. Orfalea College of Business, California Polytechnic University, San Luis Obispo, CA, USA

    Barry D. Floyd

  4. Chair Programming Systems, TU Dortmund, Dortmund, Germany

    Bernhard Steffen

Authors
  1. Tiziana Margaria
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  2. Steve Boßelmann
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  3. Markus Doedt
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  4. Barry D. Floyd
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  5. Bernhard Steffen
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Corresponding author

Correspondence to Tiziana Margaria .

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Editors and Affiliations

  1. Lero, Irish Software Eng Research Ctr, University of Limerick, Limerick, Ireland

    Mike Hinchey

  2. Lero, International Science Centre, University of Limerick, Limerick, Ireland

    Lorcan Coyle

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Margaria, T., Boßelmann, S., Doedt, M., Floyd, B.D., Steffen, B. (2012). Customer-Oriented Business Process Management: Vision and Obstacles. In: Hinchey, M., Coyle, L. (eds) Conquering Complexity. Springer, London. https://doi.org/10.1007/978-1-4471-2297-5_16

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  • DOI: https://doi.org/10.1007/978-1-4471-2297-5_16

  • Publisher Name: Springer, London

  • Print ISBN: 978-1-4471-2296-8

  • Online ISBN: 978-1-4471-2297-5

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