Supporting Human Experts’ Collaborative Work: Modelling Organizational Context Knowledge in Cooperative Information Systems
Future information systems need to support human experts’ collaborative work effectively. In general, human experts work in complex and heterogeneous domains, using different types of intelligent aids. Their work is geographically distributed and they apply a flexible, task-dependent collaboration style (Schmidt 1991). Malone and Crowston (1990) suggested that human experts address a significant portion of their work to coordinating themselves. At the same time, their (software) aids are mutually unrelated, being unaware of any context sensitivity of a user’s work. This limits their utility much more than is necessary.
KeywordsExpert System Organizational Context Collaborative Work Human Expert Human User
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