Abstract
This chapter describes a form of technology known as Process Support System (PSS). PSS provides a set of techniques for modelling cooperative work and a flexible generic technology for building office information systems. This chapter introduces a number of related office technologies to set the scene for a description of PSS. The approach to process modelling in PSS is introduced using a medical case study, which is also used to give a flavour of the experience of process supported office work. Epistemological and methodological issues in process modelling are explored. Several lines of work are highlighted, including the development of a design methodology for PSS and language-action approaches to process modelling. A major implementation of PSS is described in outline. Issues arising from field studies are discussed, e.g. the question of the routineness of so-called routine work.
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© 1993 Springer-Verlag London Limited
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Wastell, D.G., White, P. (1993). Using Process Technology to Support Cooperative Work: Prospects and Design Issues. In: Diaper, D., Sanger, C. (eds) CSCW in Practice: an Introduction and Case Studies. Computer Supported Cooperative Work. Springer, London. https://doi.org/10.1007/978-1-4471-2009-4_8
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DOI: https://doi.org/10.1007/978-1-4471-2009-4_8
Publisher Name: Springer, London
Print ISBN: 978-3-540-19784-3
Online ISBN: 978-1-4471-2009-4
eBook Packages: Springer Book Archive