Policy and planning for dependability
Any organisation that desires to control the dependability of its products or services needs appropriate policy-making and planning, and to work within the resulting policies and plans. The importance of effecting control and the need for a culture that embraces dependability as an essential aspect of operation have been established in Chapters 1 and 2. The next stage is to identify what control should be effected and how to achieve it in an organisation. Having a suitable culture is necessary but not sufficient for achievement. An organisation also needs policies and plans to define the way it manages its business. Policies set out the general approach to be followed and plans identify and facilitate the management of the specific measures to be taken in delivering a given product or service. Dependability policies and plans build on a cultural foundation to achieve dependability goals.
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