BIS ’99 pp 173-181 | Cite as

On the Difficulties of Cost/Benefit Analysis: What Management is Buying when Buying Information Technology Systems

  • Kenneth Wong
  • Wita Wojtkowski
Conference paper


The purpose of this paper is to outline and analyze the challenges encountered when utilizing the prevailing methodologies used to determine the cost/benefit of implementing an information technology (IT) system. This paper will address the issues regarding the challenges of accurately determining the cost/benefits of implementing an IT system.


Management Information System Income Statement Good Sell Information Resource Management Cash Flow Analysis 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag London Limited 1999

Authors and Affiliations

  • Kenneth Wong
    • 1
  • Wita Wojtkowski
    • 2
  1. 1.Technical Support Cougar Mountain SoftwarePotomacUSA
  2. 2.Computer Information Systems and Production ManagementBoiseUSA

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