Wireless World pp 195-206 | Cite as

Usability of Portable Devices: The Case of WAP

  • Vincent Helyar
Part of the Computer Supported Cooperative Work book series (CSCW)

Abstract

Imagine stepping out of an office building on the way to the airport and using your WAP-enabled, wireless device to check the traffic report. Finding congestion, you locate the train timetable and choose to purchase a train ticket on-line instead of driving. On the way to the airport, you select your aisle seat, check in for the flight, and reserve a special meal. Finally, you unpack your raincoat after looking up the weather at your destination (WAP Forum, 1999).

Keywords

Europe Marketing Expense Dial Metaphor 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Bond K (2000) A new market model on trial.M-Commerce World, November, 2000.Google Scholar
  2. BT Cellnet (2001) New figures show mobile information and services are becoming a winner with con¬sumers. Press release, January 15, 2001,http://www.btcellnet.co.uk
  3. Daly-Jones and Carey (2000) Navigating your TV: The usability of electronic programme guides.Proceedings of CHI’2000, extended abstracts, The Hague, Netherlands, ACM Press.Google Scholar
  4. Ericsson Radio Systems (1999)Welcome to the third generation, http://www.ericsson.com/Google Scholar
  5. Homer S (2000) A new dawn: is the new 3G system a mobile phone revolution, or is it just the Emperor’s new technology?The Independent, November 19, 2000.Google Scholar
  6. Logica (2000)The Mobile Internet Challenge. Logica white paper (un-numbered).Google Scholar
  7. Nielsen J (1998) Cost of user testing a website. Alertbox usability column, http://www.useit.com/alert- box/980503.html.Google Scholar
  8. Nielsen J (1999) Graceful degradation of scalable Internet services.Alertbox usability column, http://www.useit.com/alertbox/99103 l.html.Google Scholar
  9. Nielsen J (2000) WAP: miserable failure? Interview with Jacob Nielsen by Fred Johnson & Lorna Ho.Yahoo! Vision,http://vision.yahoo.com/search?sp=nielsen.
  10. Nielsen J and Norman D (2000) Usability on the web isn’t a luxury.Information Week, http://www.mfor- mationweek.com/773/web.htm.Google Scholar
  11. Ramsay M and Nielsen J (2000) WAP Usability Deja vu: 1994 All Over Again.External usability report, Nielsen Norman Group,http://www.nngroup.com/reports/wap/
  12. Svanteson S (2000)Particular challenges in designing for “baby faces”. Masters thesis, Royal Institute of Technology, Stockholm.Google Scholar
  13. WAP Forum (1999) What is WAP and WAP Forum?FAQ page, http://www.wapforum.org/faqs/ index.htm.Google Scholar

Copyright information

© Springer-Verlag London Limited 2002

Authors and Affiliations

  • Vincent Helyar
    • 1
  1. 1.Serco Usability ServicesLondonEngland

Personalised recommendations