Universal Usability: A Research Agenda for Human-Computer Interaction to Empower Every Citizen

  • Ben Shneiderman


The goal of universal access to information and communications services is compelling. It has united hardworking Internet technology promoters, telecommunications business leaders and government policy makers. Their positive motivations include innovative visions, corporate opportunities and social goods respectively, although critics see unreasonable zeal for technology, pursuit of high profit margins and regulatory excesses or omissions.


Universal Access Blind User Government Policy Maker High Profit Margin Graphical User Inter 
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Copyright information

© Springer-Verlag London 2001

Authors and Affiliations

  • Ben Shneiderman
    • 1
  1. 1.Department of Computer Science Human-Computer Interaction Laboratory Institute for Advanced ComputerStudies & Institute for Systems ResearchUniversity of MarylandUSA

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