Advertisement

Universal Usability: A Research Agenda for Human-Computer Interaction to Empower Every Citizen

  • Ben Shneiderman

Abstract

The goal of universal access to information and communications services is compelling. It has united hardworking Internet technology promoters, telecommunications business leaders and government policy makers. Their positive motivations include innovative visions, corporate opportunities and social goods respectively, although critics see unreasonable zeal for technology, pursuit of high profit margins and regulatory excesses or omissions.

Keywords

Universal Access Blind User Government Policy Maker High Profit Margin Graphical User Inter 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Anderson, RH, Bikson, T, Law, SA and Mitchell, BM (1995)Universal Access to E-mail: Feasibility and Societal Implications, SantaMonica, CA: The Rand Corporation,http://www.rand.org/publications/MR/MR650/ Google Scholar
  2. Bergman, E and Johnson, E (1995) Towards accessible human-computer interaction, inAdvances in Human-Computer InteractionVol. 5 (ed. J Nielsen), Norwood, NJ, Ablex Publishing. Also at http://www.sun.com/tech/access/updt.HCI.advance.html.Google Scholar
  3. Borenstein, N (1998) One planet, one net, many voicesCPSR Newsletter 16(1) 1, 5–8Google Scholar
  4. Clement, A and Shade, LR (1999)The Access Rainbow: Conceptualizing universal access to the information/communications infrastructureUniversity of TorontoGoogle Scholar
  5. Computer Science and Telecommunications Board (CSTB) (1997) More than Screen Deep: Toward an Every-Citizen Interface to the Nation’s Information Infrastructure, National Academy Press, Washington, DCGoogle Scholar
  6. Fink, J, Kobsa, A and Nill, A (in press) Adaptable and adaptive information provision for all users, including disabled and elderly people, To appear inNew Review of Hypermedia and Multimedia http://zeus.gmd.de/-kobsa/papers/1999-NRMH-kobsa.ps
  7. Glinert, EP and York, BW (1992) Computers and people with disabilitiesCommunications of theACM 35(5), 32–35CrossRefGoogle Scholar
  8. Kobsa, A and Stephanidis, C (1998) Adaptable and adaptive information access for all users, including disabled and elderly people, inProc. 2nd Workshop on Adaptive Hypertext and Hypermedia, ACM HYPERTEXT’98 http://wwwis.win.tue.nl/ah98/Kobsa.html.Google Scholar
  9. Kraut, R, Scherlis, W, Mukhopadhyay, T, Manning, J and Kiesler, S (1996) The HomeNet field trial of residential Internet servicesCommunications of the ACM39(12), 55–63.CrossRefGoogle Scholar
  10. Laux, LF, McNally, PR, Paciello, MG and Vanderheiden, GC (1996) Designing the World Wide Web for people with disabilities: a user centered design approach, Proc. Assets ‘86 Conference on Assistive Technologies, ACM, New York, pp. 94–101Google Scholar
  11. Newell, AF (ed.), (1995) Extraordinary Human-Computer Interaction: Interfaces for Users with Disabilities, Cambridge, Cambridge University Press.Google Scholar
  12. NTIA (1999)Falling Through the Net: Defining the Digital DivideNational Telecommunications and Information Administration, US Dept. of Commerce, Washington, DC, July 1999,http://www.ntia.doc.gov/ntiahome/digitaldivide/.Google Scholar
  13. Perry, J, Macken, E, Scott, N and McKinley, JL (1997) Disability, inability and cyberspace, inHuman Values and the Design of Technology(ed. B Friedman), CSLI Publications & Cambridge University Press, pp. 65–89.Google Scholar
  14. Scholtz, Jet al.(1999) A research agenda for high performance user interfaces: useful, usable, and universal, inACM Special Interest Group on Computer Human Interaction (SIGCHI), NewYork.Google Scholar
  15. Shapiro, C and Varian, HR (1999)Information Rules: A Strategic Guide to the Network EconomyBoston, MA, Harvard Business School Press.Google Scholar
  16. Shneiderman, B (1998)Designing the User Interface: Strategies for Effective Human-computer Interaction3rd edn, Reading, MA, Addison-Wesley.Google Scholar
  17. Shneiderman, B and Rose, A (1997) Social impact statements: engaging public participation in information technology design, inHuman Values and the Design of Computer Technology(ed. B Friedman), CSLI Publications and Cambridge University Press, pp. 117–133.Google Scholar
  18. Silver, D (1999) Margins in the wires: looking for race, gender, and sexuality in the Blacksburg Electronic Village, InRace in Cyberspace: Politics, Identity, and Cyberspace(eds. B Kolko, L Nakamura and G Rodman), London, Routledge.Google Scholar
  19. Thomas, JC, Basson, S and Gardner-Bonneau, D (1999) Universal design and assistive technology, inHuman Factors and Voice Interactive Systems(ed. D Gardner-Bonneau), Boston, Kluwer AcademicGoogle Scholar
  20. van der Meij, H and Carroll, JM (1995) Principles and heuristics in designing minimalist instructionTechnical Communication2nd Quarter, 243–261Google Scholar

Copyright information

© Springer-Verlag London 2001

Authors and Affiliations

  • Ben Shneiderman
    • 1
  1. 1.Department of Computer Science Human-Computer Interaction Laboratory Institute for Advanced ComputerStudies & Institute for Systems ResearchUniversity of MarylandUSA

Personalised recommendations