Innovation and Implementation

  • J. H. Erik Andriessen
Part of the Computer Supported Cooperative Work book series (CSCW)


Theories concerning ongoing work processes and the use of collaboration technology in context have been presented in previous chapters. Technical tools, however, do not fall from heaven. New technologies and new tools are brought into the market after research and development and they are slowly adopted and implemented by organisations. Organisations can also design and develop their own version of a technical system. After being implemented, socio-technical systems may evolve into various directions, and new ways of working and of using the tools may emerge, partly intended, partly unintended and emerging from a multitude of interacting factors. Experiences in some organisations will be fed back to developers and contribute to new versions of the tools. The use and effects of tools are therefore also determined by the way they are designed and introduced.


Participative Design Collaboration Technology Waterfall Model Appropriation Process System Development Method 
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Copyright information

© Springer-Verlag London 2003

Authors and Affiliations

  • J. H. Erik Andriessen
    • 1
  1. 1.Faculty of Technology, Policy and Management, Department of Work and Organizational PsychologyDelft University of TechnologyDelftThe Netherlands

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