The Case For and Against Outsourcing
Talk of outsourcing generates heated debate among IT professionals. For some it represents an enlightened approach to the management of routine IT services and a mature development of partnerships with suppliers. Others see it as symptomatic of an organization that has failed to grasp the strategic importance of IT and is not prepared to invest in the professional development of its IT staff. Outsourcing — at least when it involves the transfer of staff from company to service provider — challenges our thinking about our ability to choose our own employer and our value as professionals.
KeywordsService Provider Capital Expenditure Core Business Wide Area Network Voice Communication
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