Advertisement

Deployed vs. Academic Spoken Dialog Systems

Chapter
  • 300 Downloads
Part of the SpringerBriefs in Electrical and Computer Engineering book series

Abstract

After a brief introduction into the architecture of spoken dialog systems, important factors of deployed systems (such as call volume, operating costs, or induced savings) will be reviewed. The chapter also discusses major differences between academic and commercially deployed systems.

Keywords

Academic dialog systems Architecture Call automation Call centers Call traffic Deployed dialog systems Erlang-B formula Operating costs and savings 

Copyright information

© Springer Science+Business Media, LLC 2011

Authors and Affiliations

  1. 1.SpeechCycle, Inc.New YorkUSA

Personalised recommendations