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A Production Model of Service Quality at An Post

  • Gregory Swinand
Conference paper
Part of the Topics in Regulatory Economics and Policy Series book series (TREP, volume 46)

Abstract

Universal Service Obligations (USOs) create special difficulties for liberalization, as they can impose potentially unsustainable cross subsidies. Postal operators and regulators thus face a range of issues in terms of regulation, which include regulation of both price and quantity, as well as entry. Given fixed prices and obligations to serve demand, quality of service targets are a natural concern of postal regulatory policy.

Keywords

Service Quality Labor Input Address Quality Yearly Dummy Pickup Time 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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References

  1. Greene, William H. 1993. Econometric Analysis, 2nd edition, New York: Macmillan.Google Scholar
  2. Jorgenson, D.W., F.M. Gollop, B.M. Fraumeni. 1987. Productivity and U.S. Economic Growth. Cambridge, MA: Harvard University Press.Google Scholar
  3. Reay, Ian. 1993. “Models of Reliability in Postal Services.” In Regulation and the Nature of Postal and Delivery Services, edited by M.A. Crew and P.R. Kleindorfer. Boston, MA: Kluwer Academic Publishers.Google Scholar
  4. STATA 6 User’s Manual. 2000. College Station, TX: STATA Corporation.Google Scholar

Copyright information

© Springer Science+Business Media New York 2003

Authors and Affiliations

  • Gregory Swinand
    • 1
  1. 1.London EconomicsUK

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