A Production Model of Service Quality at An Post

  • Gregory Swinand
Conference paper
Part of the Topics in Regulatory Economics and Policy Series book series (TREP, volume 46)


Universal Service Obligations (USOs) create special difficulties for liberalization, as they can impose potentially unsustainable cross subsidies. Postal operators and regulators thus face a range of issues in terms of regulation, which include regulation of both price and quantity, as well as entry. Given fixed prices and obligations to serve demand, quality of service targets are a natural concern of postal regulatory policy.


Service Quality Labor Input Address Quality Yearly Dummy Pickup Time 
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Copyright information

© Springer Science+Business Media New York 2003

Authors and Affiliations

  • Gregory Swinand
    • 1
  1. 1.London EconomicsUK

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