A Production Model of Service Quality at An Post
Universal Service Obligations (USOs) create special difficulties for liberalization, as they can impose potentially unsustainable cross subsidies. Postal operators and regulators thus face a range of issues in terms of regulation, which include regulation of both price and quantity, as well as entry. Given fixed prices and obligations to serve demand, quality of service targets are a natural concern of postal regulatory policy.
KeywordsService Quality Labor Input Address Quality Yearly Dummy Pickup Time
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