Onto-ServSys: A Service System Ontology

  • Manuel Mora
  • Mahesh Raisinghani
  • Ovsei Gelman
  • Miguel Angel Sicilia
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


In this chapter, we report the design of an ontology (called onto-ServSys) for the relevant service system construct used in the Service Science, Management and Engineering (SSME) arena. These conceptual artifacts have been used to establish a non-ambiguous and common set of basic constructs for supporting automated reasoning on a domain of interest in intelligent systems. While this reported ontology is initial, and still conceptual, we claim it is useful to advance on an integrated view of service systems, which at present, given the multiple and disparate literatures, is fragmented and disperse. Such integration is realized through a Systems Approach, and its design is guided by a conceptual design research method.


Service system Ontology Systems approach Onto-ServSys i-KMS Service science SSME 



This research was developed with the financial support of the Autonomous University of Aguascalientes, Mexico ( (Project PIINF08-2) and PROMEP (Research Network in Engineering and Management of IT Services (RIGSTI)).


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Copyright information

© Springer Science and Business Media, LLC 2011

Authors and Affiliations

  • Manuel Mora
    • 1
  • Mahesh Raisinghani
  • Ovsei Gelman
  • Miguel Angel Sicilia
  1. 1.Department of Information SystemsAutonomous University of AguascalientesAguascalientesMéxico

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