Flexible Service Systems
Service science combines scientific, management, and engineering disciplines to improve the understanding of how service systems cooperate to create business value. Service systems are complex configurations of people, technologies, and resources that coexist in a common environment of service provisioning. While the general concepts of service science are understood and agreed upon, the representation of service systems using models is still in its infancy. In this chapter, we look at business processes and their role in properly representing service systems. We propose flexible process graphs, a high-level process modeling language, and extend it in order to specify service systems and their compositions within shared environments in a flexible way. The discussion in this chapter is the first step towards a formal description of service science environment, including service systems, networks, and whole ecology.
KeywordsService science Service systems Flexible process graph Flexible service systems Modeling
- Anderson J.C., Kumar N. and Narus J.A. (2007) Value Merchants: Demonstrating and Documenting Superior Value in Business Markets. Harvard Business School, Boston, MA.Google Scholar
- Berge C. (1985) Graphs and Hypergraphs. Elsevier, Amsterdam.Google Scholar
- Burbeck S. (2000) The Tao of e-business services: The evolution of Web applications into service-oriented components with Web services. http://www.ibm.com/developerworks/library/ws-tao/. Accessed November 2009.
- Gottschalk K. (2000) Web services architecture overview: The next stage of evolution for e-business. http://www.ibm.com/developerworks/library/w-ovr/. Accessed November 2009.
- Hardwick P., Khan B. and Langmead J. (1999) An Introduction to Modern Economics, 5th edn. Financial Times/Prentice Hall, Harlow, England.Google Scholar
- Newcomer E. and Lomow G. (2004) Understanding SOA with Web Services. Addison-Wesley, Maryland.Google Scholar
- O’Sullivan A. and Sheffrin S. (2005) Economics: Principles and Tools, 4th edn. Prentice Hall, Upper Saddle River.Google Scholar
- Polyvyanyy A. and Weske M. (2008b) Flexible process graph: A prologue. In: Proceedings of the 16th International Conference on Cooperative Information Systems (CoopIS), Springer Verlag, LNCS, vol. 5331, pp. 427–435.Google Scholar
- Ricketts J.A. (2008) Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints. IBM Press, New York.Google Scholar
- Spohrer J., Vargo S.L., Caswell N. and Maglio P.P. (2008) The service system is the basic abstraction of service science. In: Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS), IEEE Computer Society.Google Scholar
- Vargo S.L. and Lusch R.F. (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, “Service-Dominant Logic: What It Is, What It Is Not, What It Might Be”. M.E. Sharpe.Google Scholar
- Vickers G. (1983) Human Systems are Different. Harper & Row, London.Google Scholar
- Weske M. (2007) Business Process Management Concepts Languages Architectures. Springer, Berlin.Google Scholar
- Williamson O.E. (1985) The Economic Institutions of Capitalism. Free Press, New York.Google Scholar