Flexible Service Systems

  • Artem Polyvyanyy
  • Mathias Weske
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


Service science combines scientific, management, and engineering disciplines to improve the understanding of how service systems cooperate to create business value. Service systems are complex configurations of people, technologies, and resources that coexist in a common environment of service provisioning. While the general concepts of service science are understood and agreed upon, the representation of service systems using models is still in its infancy. In this chapter, we look at business processes and their role in properly representing service systems. We propose flexible process graphs, a high-level process modeling language, and extend it in order to specify service systems and their compositions within shared environments in a flexible way. The discussion in this chapter is the first step towards a formal description of service science environment, including service systems, networks, and whole ecology.


Service science Service systems Flexible process graph Flexible service systems Modeling 


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Copyright information

© Springer Science and Business Media, LLC 2011

Authors and Affiliations

  • Artem Polyvyanyy
    • 1
  • Mathias Weske
  1. 1.Business Process Technology GroupHasso Plattner Institute at the University of PotsdamPotsdamGermany

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