An Engineering Perspective on Service Science

  • Duncan McFarlane
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


This article focuses on the way in which engineering, as a discipline, can most effectively interact with the services sectors generally, and with service science in particular. This perspective is proposed in order to balance the relatively limited recognition of both engineering as a contributor to service science and also services as an application area for engineering developments. The article is structured as a response to a series of questions relating to the current and potential future role engineering can best support the evolving area of Service Science, Management and Engineering


Engineering Education Research Service systems Management Product service systems Curriculum Vocation 



The author wishes to acknowledge the sponsorship and support of BAE Systems, the UK Royal Academy of Engineering and the University of Cambridge for their support of this work. Further, the author would like to thank the University of Melbourne and National ICT Institute, Australia in particular for their support during a sabbatical visit in 2008 when much of this work took place.


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Copyright information

© Springer Science and Business Media, LLC 2011

Authors and Affiliations

  • Duncan McFarlane
    • 1
  1. 1.Institute for ManufacturingUniversity of CambridgeCambridgeUK

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