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Introduction of the Science of Service Systems

  • Haluk Demirkan
  • James C. Spohrer
  • Vikas Krishna
Chapter
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)

References

  1. Maglio, P. P., Vargo, S. L., Caswell, N. & Spohrer, J. (2009). The service system is the basic abstraction of service science. Information Systems and e-business Management, 7, 395–406.CrossRefGoogle Scholar
  2. Spohrer, J. & Maglio, P. P. (2008). The emergence of service science: Toward systematic service innovations to accelerate co-creation of value. Production and Operations Management, 17, 1–9.CrossRefGoogle Scholar
  3. Spohrer, J. & Maglio, P. P. (2009). Service science: Toward a smarter planet. In W. Karwowski & G. Salvendy (Eds.), Introduction to service engineering. New York: WileyGoogle Scholar
  4. Vargo, S. L. (2009). Toward a transcending conceptualization of relationship: a service-dominant logic perspective. The Journal of Business and Industrial Marketing, 24(5–6), 373–379.Google Scholar
  5. Vargo, S. L. & Lusch, R. F. (2004). Evolving to a New Dominant Logic for Marketing. Journal of Marketing, 68, 1–17.CrossRefGoogle Scholar
  6. Vargo, S. L. & Lusch, R. F. (2008). Service-Dominant Logic: Continuing the Evolution. Journal of the Academy of Marketing Science. 36(1). Pp. 1–10.CrossRefGoogle Scholar
  7. Vargo, S. L., Maglio, P. P., & Akaka, M. A. (2008). On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26(3), 145–152.CrossRefGoogle Scholar

Copyright information

© Springer Science and Business Media, LLC 2011

Authors and Affiliations

  • Haluk Demirkan
    • 1
  • James C. Spohrer
  • Vikas Krishna
  1. 1.Arizona State UniversityTempeUSA

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