Introduction of Service Systems Implementation

  • Haluk DemirkanEmail author
  • James C. Spohrer
  • Vikas Krishna
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


Services systems can range from an individual to a firm to an entire nation. They can also be nested and composed of other service systems. They are configurations of people, information, technology and organizations to co-create value between a service customer and a provider (Maglio et al. 2006; Spohrer et al. 2007). While these configurations can take many, potentially infinite, forms, they can be optimized for the subject service to eliminate unnecessary costs in the forms of redundancies, over allocation, etc. So what is an ideal configuration that a provider and a customer might strive to achieve? As much as it would be nice to have a formula for such configurations, experiences that are result of engagement, are very different for each value co-creation configurations. The variances and dynamism of customer provider engagements result in potentially infinite types and numbers of configurations in today’s global economy.


Service System Service Business Service Innovation Service Leadership Service Science 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


  1. Maglio, P. P., Srinivasan S., Kreulen, J. T. and Spohrer, J. (2006). Service Systems, Service Scientists, SSME, and Innovation. Communications of the ACM, Volume 49, No. 7, July 2006.Google Scholar
  2. Spohrer, J., Maglio, P., Bailey, J. and Gruhl D. (2007). Steps Toward a Science of Service Systems. IEEE Computer, Volume 40, January 2007, pp. 71–77.Google Scholar

Copyright information

© Springer US 2011

Authors and Affiliations

  • Haluk Demirkan
    • 1
    Email author
  • James C. Spohrer
    • 2
  • Vikas Krishna
    • 2
  1. 1.Arizona State UniversityTempeUSA
  2. 2.IBM Almaden Research CenterSan JoseUSA

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