Advertisement

Development of a Mobile Situation Awareness Tool Supporting Disaster Recovery of Business Operations

  • Pedro AntunesEmail author
  • Claudio Sapateiro
  • Gustavo Zurita
  • Nelson Baloian
Chapter
Part of the Annals of Information Systems book series (AOIS, volume 13)

Abstract

Situation awareness (SA) is deemed essential when tackling situations that are characterised by complexity, hard-to-define causal relationships, dynamic changes, and lack of information. This chapter describes the development of a model and tool to support collaborative construction of SA. The proposed model organises awareness information elements according to situation dimensions, dimensional elements, and correlations between dimensional elements. The approach provides a strategic view of the situation and a structure supporting concurrent information updates. The developed tool supports collaborative information management using mobile devices and pen-based interaction. The chapter also reports a case study that has employed the model and tool to support the disaster recovery (DR) of business operations.The adopted research approach is exploratory and theory-driven. The evaluation task adopted the inspection method, employing experts in critical infrastructure maintenance. The obtained results indicate the model and tool are adequate to the types of disruptive events faced by ­critical infrastructure maintenance teams. The obtained results also indicate the proposed model and tool are regarded as mostly important to less ­experienced members; and also fundamental to the development of emergency plans.

Keywords

Collaborative situation awareness Disaster recovery Mobility ­support Decision support systems 

Notes

Acknowledgements

This work was partially funded by Fondecyt (project 1085010) and the Portuguese Foundation for Science and Technology (projects PTDC/EIA 67589/2006 and 102875/2008).

References

  1. Antunes, P. and P. André, “A Conceptual Framework for the Design of Geo-Collaborative Systems,” Group Decision and Negotiation, 15, 2006, 273–295.CrossRefGoogle Scholar
  2. Baeza-Yates, R. and J. Pino, “Towards Formal Evaluation of Collaborative Work and Its Application to Information Retrieval,” Information Research, 11, 4, 2006, 271.Google Scholar
  3. Baker, D., R. Day and E. Salas, “Teamwork as an Essential Component of High-Reliability Organizations,” Health Services Research, 41, 4, 2006, 1576–1598.CrossRefGoogle Scholar
  4. Baloian, N. and G. Zurita, “Mc-Supporter: Flexible Mobile Computing Supporting Learning Though Social Interaction,” Journal of Universal Computer Science, 15, 9, 2009, 1833–1851.Google Scholar
  5. Baloian, N., G. Zurita, P. Antunes and F. Baytelman, “A Flexible, Lightweight Middleware Supporting the Development of Distributed Applications across Platforms,” The 11th International Conference on CSCW in Design, Melbourne, 2007.Google Scholar
  6. Bedny, G. and D. Meister, “Theory of Activity and Situation Awareness,” International Journal of Cognitive Ergonomics, 3, 1, 1999, 63–72.CrossRefGoogle Scholar
  7. Briggs, R., “On Theory-Driven Design and Deployment of Collaboration Systems,” International Journal of Human-Computer Studies, 64, 7, 2006, 573–582.CrossRefGoogle Scholar
  8. Bruinsma, G. and R. Hoog, Third International Conference on Information Systems for Crisis Response and Management (ISCRAM), Newark, 2006, 53–65.Google Scholar
  9. Cai, G., A. MacEachren, I. Brewer, M. McNeese, R. Sharma and S. Fuhrmann, “Map-Mediated Geocollaborative Crisis Management,” Intelligence and Security Informatics, Heidelberg: Springer, 2005, 429–435.CrossRefGoogle Scholar
  10. Carroll, J., Making Use: Scenario-Based Design of Human-Computer Interactions. Cambridge: MIT Press, 2000.Google Scholar
  11. Drabek, T. and D. McEntire, “Emergent Phenomena and the Sociology of Disaster: Lessons, Trends and Opportunities from Research Literature,” Disaster Prevention and Management, 12, 2003, 97–112.CrossRefGoogle Scholar
  12. Endsley, M., “Toward a Theory of Situation Awareness in Dynamic Systems,” Human Factors, 31, 7, 1995, 32–64.CrossRefGoogle Scholar
  13. Endsley, M., Designing for Situation Awareness. London: Taylor & Francis, 2003.Google Scholar
  14. Endsley, M. and W. Jones, “A Model of Inter and Intra Team Situation Awareness: Implications for Design, Training And Measurement” in M. McNeese, E. Salas and M. Endsley, (eds.), New Trends in Cooperative Activities: Understanding System Dynamics in Complex Environments. Santa Monica: Human Factors and Ergonomics Society, 2001, 46–67.Google Scholar
  15. Fiori, S., E. Salas, H. Cuevas and C. Bowers, “Distributed Coordination Space: Toward a Theory of Distributed Team Process and Performance,” Theoretical Issues in Ergonomics Science, 4, 3 and 4, 2003, 340–364.CrossRefGoogle Scholar
  16. Gauducheau, N., E. Soulier and M. Lewkowicz, “Design and Evaluation of Activity Model-Based Groupware: Methedological Issues,” in Proceedings of the 14th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprise. Washington, DC: IEEE Computer Society, 2005, 226–234.Google Scholar
  17. Gerring, J., Case Study Research Principles and Practices. Cambridge: Cambridge University Press, 2007.Google Scholar
  18. Grint, K. and S. Woolgar, The Machine at Work. Cambridge: Blackwell, 1997.Google Scholar
  19. Harrald, J. and L. Stoddard, “Scenario Based Identification and Structuring of Information Needs for the Response to Complex International Crisis,” in Proceedings of the 5th Annual Conference of the Emergency Management Society, Washington, DC, 1998, 295–306.Google Scholar
  20. Hayes, J., Safety Decision Making in High Hazard Organisations at the Production/Maintenance Interface – A Literature Review. Canberra: The Australian National University, National Research Centre for OHS Regulation, 2006.Google Scholar
  21. Haynes, S., S. Purao and A. Skattebo, “Situating Evaluation in Scenarios of Use,” in Proceedings of the 2004 ACM conference on Computer Supported Cooperative Work. Chicago: ACM Press, 2004, 92–101.Google Scholar
  22. Heinrich, H., Industrial Accident Prevention. New York: McGraw-Hill, 1931.Google Scholar
  23. Herskovic, V., J. Pino, S. Ochoa and P. Antunes, “Evaluation Methods for Groupware Systems” in Haake, J., S. Ochoa, and A. Cechich (eds.), Groupware: Design, Implementation, and Use, Proceedings of the 13th International Workshop, CRIWG 2007, Bariloche, September 2007. Heidelberg: Springer, 2007, 328–336.Google Scholar
  24. Hiles, A., The Definitive Handbook of Business Continuity Management. West Sussex: Wiley, 2008.Google Scholar
  25. Hollnagel, E., Barriers and Accident Prevention. Hampshire: Ashgate, 2004.Google Scholar
  26. Hollnagel, E. and D. Woods, Joint Cognitive Systems: Foundations of Cognitive Systems Engineering. Boca Raton: CRC, 2005a.CrossRefGoogle Scholar
  27. Hollnagel, E. and D. Woods, Joint Cognitive Systems: Introduction to Cognitive Systems Engineering. Boca Raton: CRC, 2005b.Google Scholar
  28. Hughes, J., V. King, T. Rodden and H. Andersen, “Moving out from the Control Room: Ethnography in System Design,” Proceedings of the 1994 ACM Conference on Computer Supported Cooperative Work. Chapel Hill: ACM, 1994, 429–439.CrossRefGoogle Scholar
  29. Kanno, T. and K. Furuta, “Resilience of Emergency Response Systems” in E. Hollnagel and E. Rigaud (eds.), Proceedings of the Second Resilience Engineering Symposium. Antibes: Les Presses, 2006.Google Scholar
  30. Kelly, C., “Simplifying Disasters: Developing a Model for Complex Non-Linear Events,” Australian Journal of Emergency Management, 14, 1, 1998, 25–27.Google Scholar
  31. Kwan, M. and J. Lee, “Emergency Response after 9/11: The Potential of Real-Time 3d Gis for Quick Emergency Response in Micro-Spatial Environments,” Computers, Environment and Urban Systems, 29, 2, 2005, 93–113.CrossRefGoogle Scholar
  32. Lauwers, J. and K. Lantz, “Collaboration Awareness in Support of Collaboration Transparency: Requirements for the Next Generation of Shared Window Systems,” in Proceedings of the SIGCHI conference on Human Factors in Computing Systems: Empowering People. Seattle: ACM, 1990, 303–311.CrossRefGoogle Scholar
  33. MacEachren, A., “Moving Geovisualization Toward Support for Group Work” in J. Dykes, A. MacEachren and M. Kraak (eds.), Exploring Geovisualization. Amsterdam: Elsevier, 2005, 445–462.CrossRefGoogle Scholar
  34. Markus, M., A. Majchrzak and L. Gasser, “A Design Theory for Systems That Support Emergent Knowledge Processes,” Management Information Systems Quarterly, 26, 3, 2002, 179–212.Google Scholar
  35. McManus, S., E. Seville, D. Brunsdon and J. Vargo, “Resilience Management: A Framework for Assessing and Improving the Resilience of Organizations,” Resilient Organizations, 2007.Google Scholar
  36. Miles, M. and A. Huberman, Qualitative Data Analysis. Thousand Oaks: Sage, 1994.Google Scholar
  37. Milis, K. and B. Walle, “IT for Corporate Crisis Management: Findings from a Survey in 6 Different Industries on Management Attention, Intention and Actual Use,” 40th Hawaii International Conference on Systems Science. Waikoloa: IEEE Computer Society, 2007.Google Scholar
  38. Möller, K., “Sense-Making and Agenda Construction in Emerging Business Networks – How to Direct Radical Innovation,” Industrial Marketing Management, 2009.Google Scholar
  39. Monares, A., S. Ochoa, J. Pino, V. Herskovic and A. Neyem, “Mobilemap: A Collaborative Application to Support Emergency Situations in Urban Areas,” 13th International Conference on Computer Supported Cooperative Work in Design. Santiago: IEEE, 2009, 565–570.Google Scholar
  40. Moore, G., “Cramming More Components onto Integrated Circuits,” Electronics, 38, 8, April 19, 1965.Google Scholar
  41. Mourão, H. and P. Antunes, “Supporting Effective Unexpected Exceptions Handling in Workflow Management Systems,” Proceedings of the 22nd Annual ACM Symposium on Applied Computing, Special Track on Organizational Engineering. Seoul: ACM, 2007, 1242–1249.Google Scholar
  42. Muñoz, M., M. Rodriguez, J. Favela, A. Martinez-Garcia and V. González, “Context-Aware Mobile Communication in Hospitals,” Computer, 36, 9, 2003, 38–46.CrossRefGoogle Scholar
  43. Nielsen, J., “Usability Inspection Methods,” Conference on Human Factors in Computing Systems. Boston: ACM, 1994, 413–414.CrossRefGoogle Scholar
  44. Ochoa, S., J. Pino, G. Bravo, N. Dujovne and A. Neyem, “Mobile Shared Workspaces to Support Construction Inspection Activities” in P. Zarate, J. Belaud, G. Camileri and F. Ravat (eds.), Collaborative Decision Making: Perspectives and Challenges. Amsterdam: IOS, 2008, 211–220.Google Scholar
  45. Perrow, C., Normal Accidents, Living with High-Risk Technologies. Princeton: Princeton University Press, 1999.Google Scholar
  46. Reason, J., Managing the Risks of Organizational Accidents. Surrey: Ashgate, 1997.Google Scholar
  47. Reason, J., The Human Contribution: Unsafe Acts, Accidents and Heroic Recoveries. Surrey: Ashgate, 2008.Google Scholar
  48. Reinhard, W., J. Schweitzer, G. Völksen and M. Weber, “CSCW Tools: Concepts and Architectures,” Computer, 27, 5, 1994, 28–36.CrossRefGoogle Scholar
  49. Sá, M., L. Carriço and P. Antunes, “Ubiquitous Psychotherapy,” IEEE Pervasive Computing, 6, 1, 2007, 20–27.CrossRefGoogle Scholar
  50. Salas, E., C. Prince, D. Baker and L. Shrestha, “Situation Awareness in Team Performance: Implications for Measurement and Training,” Human Factors, 37, 1, 1995, 123–126.CrossRefGoogle Scholar
  51. Salmon, P., N. Stanton, D. Jenkins, G. Walker, M. Young and A. Aujla, “What Really Is Going On? Review, Critique and Extension of Situation Awareness Theory,” Engineering Psychology and Cognitive Ergonomics. Heidelberg: Springer, 2007, 407–416.CrossRefGoogle Scholar
  52. Salmon, P., N. Stanton, G. Walker and D. Green, “Situation Awareness Measurement: A Review of Applicability for C4i Environments,” Applied Ergonomics, 37, 2, 2005, 225–238.CrossRefGoogle Scholar
  53. Shu, Y. and K. Futura, “An Inference Method of Team Situation Awareness Based on Mutual Awareness,” Cognition, Technology & Work, 7, 2005, 272–287.CrossRefGoogle Scholar
  54. Smith, K. and P. Hancock, “Situation Awareness Is Adaptive, Externally Directed Consciousness,” Human Factors, 37, 1995, 137–148.CrossRefGoogle Scholar
  55. Snowden, D. and M. Boone, “A Leader’s Framework for Decision Making,” Harvard Business Review, November 2007, 69–76.Google Scholar
  56. Stanton, N., R. Stewart, D. Harris, R. Houghton, C. Baber, R. McMaster, P. Salmon, G. Hoyle, G. Walker, M. Young, M. Linsell, R. Dymott and D. Green, “Distributed Situation Awareness in Dynamic Systems: Theoretical Development and Application of an Ergonomics Methodology,” Ergonomics, 49, 12–13, 2006, 1288–1311.CrossRefGoogle Scholar
  57. Steves, M., E. Morse, C. Gutwin and S.A. Greenberg, “Comparison of Usage Evaluation and Inspection Methods for Assessing Groupware Usability,” in Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work, Boulder, 2001, 125–134.Google Scholar
  58. Suchman, L., Plans and Situated Actions: The Problem of Human-Machine Communication. New York: MIT Press, 1987.Google Scholar
  59. Tentori, M. and J. Favela, “Activity-Aware Computing for Healthcare,” IEEE Pervasive Computing, 7, 2, 2008, 51–57.CrossRefGoogle Scholar
  60. Turoff, M., M. Chumer, B. Van de Walle and X. Yao, “The Design of a Dynamic Emergency Response Management Information System (Dermis),” Journal of Information Technology Theory and Application, January 2004.Google Scholar
  61. Vizcaíno, A., M. Martinez, G. Aranda and M. Piattini, “Evaluating Collaborative Applications from a Knowledge Management Approach,” 14th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprise (WETICE’05). Washington, DC: IEEE CS Press, 2005, 221–225.CrossRefGoogle Scholar
  62. Vyhmeister, R., P. Mondelo and M. Novella, “Towards a Model for Assessing Workers’ Risks Resulting from the Implementation of Information and Communication Systems and Technologies,” Human Factors in Ergonomics & Manufacturing, 16, 1, 2006, 39–59.CrossRefGoogle Scholar
  63. Weick, K., Sensemaking in Organizations. Thousand Oaks: Sage, 1995.Google Scholar
  64. Weick, K., Making Sense of the Organization. Oxford: Blackwell, 2001.Google Scholar
  65. Weick, K. and K. Sutcliffe, Managing the Unexpected: Assuring High Performance in an Age of Complexity. San Francisco: Jossey-Bass, 2001.Google Scholar
  66. Woods, D. and E. Hollnagel, Joint Cognitive Systems: Patterns in Cognitive Systems Engineering. Boca Raton: CRC, 2006.CrossRefGoogle Scholar
  67. Wybo, J. and M. Latiers, “Exploring Complex Emergency Situations’ Dynamic: Theoretical, Epistemological and Methodological Proposals,” International Journal of Emergency Management, 3, 1, 2006, 40–51.Google Scholar
  68. Zurita, G., P. Antunes, N. Baloian and F. Baytelman, “Mobile Sensemaking: Exploring Proximity and Mobile Applications in the Classroom,” Journal of Universal Computer Science, 13, 10, 2007, 1434–1448.Google Scholar
  69. Zurita, G. and N. Baloian, “Handheld-Based Electronic Meeting Support,” Lecture Notes in Computer Science, 3706, 2005, 341–350.CrossRefGoogle Scholar
  70. Zurita, G., N. Baloian and F. Baytelman, “A Collaborative Face-to-Face Design Support System Based on Sketching and Gesturing,” Advanced Engineering Informatics, 22, 3, 2008, 340–349.CrossRefGoogle Scholar

Copyright information

© Springer Science+Business Media, LLC 2011

Authors and Affiliations

  • Pedro Antunes
    • 1
    Email author
  • Claudio Sapateiro
    • 2
  • Gustavo Zurita
    • 3
  • Nelson Baloian
    • 4
  1. 1.Faculty of SciencesUniversity of LisbonLisbonPortugal
  2. 2.Systems and Informatics DepartmentSchool of Technology, Polytechnic Institute of SetúbalSetúbalPortugal
  3. 3.Management Control and Information Systems Department, Business SchoolUniversidad de ChileSantiagoChile
  4. 4.Department of Computer ScienceUniversity of ChileSantiago de ChileChile

Personalised recommendations