How To Get Information

  • Fabiola Bento


Information is the key element of a quality management system. There are two aspects involving information: how to gather information and how to pass on this information to the team. Information can be gathered in the form of reports, questionnaires, indicators, meetings, etc. A quality management system must always work on data and never on assumptions. Therefore, it is very important to be able to see exactly how things are going in terms of “numbers” and with realistic data, instead of impressions and isolated opinions. All data has to be quantified and its importance evidenced through reports and results.


Audit Process Satisfaction Questionnaire Quality Management System Internal Audit Regular Meeting 
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    Kelly DK. Applying quality management in healthcare: a systems approach. 2nd ed. Chicago, IL: Health Administration Press; Washington, DC: AUPHA Press; 2007.Google Scholar
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    Hoyle D. ISO 9000 quality systems handbook. 6th ed. Oxford, UK: Butterworth-Heinemann; 2009.Google Scholar

Copyright information

© Springer Science+Business Media New York 2013

Authors and Affiliations

  1. 1.ANDROFERT, Andrology and Human Reproduction ClinicCampinasBrazil

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