How To Get Information
Information is the key element of a quality management system. There are two aspects involving information: how to gather information and how to pass on this information to the team. Information can be gathered in the form of reports, questionnaires, indicators, meetings, etc. A quality management system must always work on data and never on assumptions. Therefore, it is very important to be able to see exactly how things are going in terms of “numbers” and with realistic data, instead of impressions and isolated opinions. All data has to be quantified and its importance evidenced through reports and results.