Does Size or Geography Matter? Empirical Analysis of Finnish Local Government Services on the Internet

  • Tommi A. Inkinen
Part of the Integrated Series in Information Systems book series (ISIS, volume 25)


This chapter provides an empirical assessment of the current availability of e-government services on the Internet provided by Finnish municipalities. Finland can be considered as an advanced Nordic information society. Moreover, service provision is steered and legitimized by national and local policies. Current e-government provision logic reflects broader social conditions and theories (e.g. new public management) together with issues of the social construction of technology, e-inclusion, accessibility and computer literacy. This chapter uses Internet data collected during the period March–June 2009 from all Finnish municipalities with local governments, a total of 348. I focus on interactive civic services and compare municipalities according to their size and location. Data have been collected according to content framework and will be analysed according to methods of content analysis. The analysis shows that municipalities have fully adopted the Internet as an important medium. The quality of service provision is dependent on municipality size; the smallest units have limited service provision and their Internet designs are less developed. Further, the service level decreases when municipalities have less than 10,000 inhabitants. Geographical location is also important with respect to the number of available languages together with specific information sources relevant to particular municipalities and local contexts.


European Union Service Provision Online Service Small Municipality Large Municipality 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.



This work is part of Project 127213 funded by the Academy of Finland. We thank Kirsi Koskela, BSc, for collecting the data. We also thank the editor and the three anonymous referees for their constructive comments, thus improving the paper.


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© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  1. 1.Department of Geosciences and GeographyUniversity of HelsinkiHelsinkiFinland

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